First, I had to walk around and find the person that was supposed to be inside working as the front door was locked and the main room was empty. Then I found out that I couldn't use a separate credit card to put the deposit on-wouldn't have been a problem had I been told that before I was asked to scan my card. This caused that current card to be declined-a separate issue I will get to in a moment. Long torrid story short, the person was absolutely zero help and told me I should take my business elsewhere-her suggestion was Enterprise. Which I did. Since Enterprise was another $150 more I thought I would try and make it work with my original reservation. So I called back to get my reservation re-started since she told me she canceled my reservation after my card was wrongly declined-again without waiting for my authorization to even use said card. This is when I was informed that since my card was declined I couldn't use it for another 24 hours. So at this point I am SOL and very upset that my card was even considered declined in the first place; I had assumed when she asked me to run my card without giving me a total first it was just to open the reservation. Not so much. Finally, I decided to walk back over and see if the hold could be lifted since it was her fault that that particular card was declined in the first place. Only-now the door is locked (at 330 in the afternoon-they're open until 5pm) and no one is inside-AGAIN. At this point I called corporate and they were very little help as well aside from offering a ton of apologies.
Easy, nice, quick rental. Good vehicle.
No problems. Staff was professional and the car was exactly what I expected.
Looks like mom isn't getting a surprise visit on her birthday after all. Thanks for nothing Hertz.
Last minute rental for family emergency - less than one hour from reserving online to driving away from Hertz location about 10 minutes after they opened for the morning. Fast, efficient, thorough! Great service - will not hesitate to go to Hertz for any/all future rental needs.
This company is so awful and has no integrity and is just just a real piece of work who needs to treat their employees better because I have never in my life heard of another company treat their employees as bad as hertz. It's like a freaking sweat shop
I wish there was a way to give less than a 1 star rating.
Hertz is a US Car Rental based in Williamsburg, Virginia. Hertz is located at 1441 Richmond Rd, Williamsburg, VA 23185, USA.
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