A little late on this review, stayed here in early July. Great staff, very helpful and friendly. The front desk staff was always there if we needed something. The room was clean! Love the fact that the sink was separate from the actual bathroom, so if someone was in the bathroom. The sink was still accessible. The breakfast was good, the staff managing and monitoring the breakfast was very friendly and kind. I have no complaints! Also I loved that we got there at about 10:30. And just happened to check in with the front desk staff out of curiosity to see what room we would be in, and it was ready and housekeeping had already cleaned it from the last guests stay! So we were able to get our stuff into our room and get our day started, without having to deal with unpacking later on in the day! Was very happy about that!
The accessibility of the hotel is great, easy to find by car.
The free breakfast was amazing, a large hot and cold all you can eat buffet is perfect for large families.
The Woodlands was a fantastic value. The service was great. Any issues or concerns we had where taken care of quickly with very polite personal service. The facility is clean however the rooms could use some general maintenance and updating. For example our room had some tiles in the bathroom falling off the wall, but no issues I'm terms of cleanliness.
Suites were a good size and had some amenities ~ microwave, mini fridge, coffee maker. The heater/AC has no auto function though, so it won't shut off automatically when the room reaches a certain temperature. Showers were fine, but nothing special. Breakfast is good, wide variety of food to choose from, although the hot food selection is lacking. Wifi is very weak though. I was better off just using the mobile network and using data. Staff is friendly and highly attentive to the needs of guests. I had an issue with my shower and maintenance was at my room almost immediately. It's a nice location, beautiful landscape, but I feel the rooms could be updated and the wifi strengthened. Overall it was a pleasant stay and I'd recommend it to people who need a convenient location to stay.
Given the tickets packages we received, the free breakfast and the other amenities provided the woodlands was a tremendous value for any size family.
Perfect location for Williamsburg visit. The staff from check in were friendly and full of great info to help it's make the most of our stay. Being a quick walk to the visitor's center made getting back and forth between the colonial district and the hotel. They have a wonderful free breakfast and a hotel right on the premises that only serves dinner. The rooms are comfortable and had a reasonably sized bathroom that had nice water pressure in the shower. This is my second stay at this location and it's been just as lovely this time as it was there years ago. I hope it won't be that long until the next one.
I attempted to make a reservation online tonight. After clicking "complete" the reservation system just sat there. I tried repeatedly and had the same problem. I called the hotel directly the phone was answered and the clerk immediately said, please hold and left me on hold for almost 15 minutes. I called back again, same desk employee answered. I explained I had been on hold and had to call back and explained the issue with the reservation. He said if the screen just sat there either there is a problem with the site or they are all booked up.
The bus transport to all of the tourist attractions in Williamsburg is a huge plus and super convenient.
I feel this is a poor system. At least the reservation site could advise that the hotel was booked so you would not waste your time waiting and calling the hotel directly. I would not recommend this hotel due to poor customer service and a poor reservation system. Also love the way the way the review forces you to give at least one star in order to post your review. I asked to speak to a manager and was advised she was helping someone else and I could either hold again or she would call me back. I seriously doubt a call back will be received.
Woodlands Hotel And Suites is a US Lodging based in Williamsburg, Virginia. Woodlands Hotel And Suites is located at 105 Visitor Center Dr, Williamsburg, VA 23185, USA.
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